Privacy Policy

Yes, we’re still open 24/7 to accept orders in most locations nationwide and internationally.

We’re trying to keep on top of order send outs as much as possible following the necessary safety measures and guidelines. Due to community quarantine implemented by the government, we may encounter some delays in delivery.

We’re taking the Coronavirus outbreak incredibly seriously and always want to ensure the wellbeing and safety of staff when making any decisions. Since we are still under general community quarantine, all our staff have been working from home except for those who have business critical roles. We have put in place a strict social distancing policy for any members of staff who may have to report to work. Our warehouse staff are following a series of strict guidelines including social distancing, hand washing and many more which may result in some delays in order send outs.

We accept payments thru bank transfers, GCASH, and COD. Cash-on-delivery transactions are coursed thru Lalamove, Mr. Speedy, and Grab.

Oh no! Please try an alternative payment method or contact us at youressentialshopph@gmail.com and one of our customer service representatives will help you as soon as they can!

Standard Delivery via our partner courier (MyEntrego) which takes 2-3 days for NCR and 3-5days for provincial. Same Day Delivery is available for Metro Manila residents only.

Standard Delivery Rates: NCR Delivery (2-3 days) - 100PHP Provincial Delivery (3-5 days) - 170PHP for small pouch; 190PHP for large pouch Same Day Delivery is via Lalamove, Mr. Speedy or Grab; rates varies.

Yes, you can. Once your order has been shipped, a tracking number will be sent over to you so you can track your order. We currently ship with MyEntrego and you can track your order here.

As we currently ship with MyEntrego, the courier states that they do 3 delivery attempts before cancelling your booking. After 3 delivery attemps, your entire booking and the associated air waybills will be cancelled. If you will want to ship those same packages, you will need to book a new shipping and generate new air waybills. So make sure you coordinate well with your courier once your pickup is confirmed!

Yes, we do. Kindly coordinate with us if you would like to arrange order pick ups.

Yes, we do. We arrange meet ups at SM Southmall, Las Pinas.

We will send an email confirmation for every successful purchase and payment.

Once you’ve placed an order with us, you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check if you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us so we’ll be able to advise you further.

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at youressentialshopph@gmail.com.

Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order. Therefore, once you are charged, we are unable to process any cancellation of orders.

Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order. Therefore, once you are charged, we are unable to make any amendments.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please contact us so we’ll be able to advise you further.

If you have not received your order within the allotted delivery time frame, please notify us by email at youressentialshopph@gmail.com within 20 days of the date on which you ordered the products. After this time has elapsed, Your Essential Shop reserves the right to decide whether to send our replacement item(s) for you.

If you’ve received the wrong item in your order, please return it using our free returns service. Kindly contact us at youressentialshopph@gmail.com, where a member of our customer service team will help you further.

If you received your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us. If you haven’t received any out of stock notification from us, please email us at youressentialshopph@gmail.com and one of our advisors will help you further.

If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at youressentialshopph@gmail.com.

Yes, we do give discount for wholesale orders. If you would like to purchase in bulk, kindly contact us at youressentialshopph@gmail.com so assist you further.

Yes, we do provide drop ship service. Simpy add the shipping cost on our wholesale price. Plus, we charge a 10% handling fee on the total product amount.

Goods are classified as defective if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered defective and Your Essential Shop has the right to refuse a refund on these grounds. If your item is defective, please do not dispose or amend your item(s). Please contact Customer Care on youressentialshopph@gmail.com within 30 days of receipt along with your name, order number, and any images or videos you can provide of the defective item(s).

Firstly, inform us at youressentialshopph@gmail.com that you would like to return an item. You will then receive an email acknowledgement from our customer service. Once this process has been completed, we will schedule a pickup for the item. Once your return has been received, we’ll send an email to notify you that we’ve got your return, confirming the approval or rejection of your refund - please note that returns can take up to 5 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested for replacement, please allow 7-10 days for this to be processed and your replacement to be sent out to you.

Yes, you can. Firstly, inform us at youressentialshopph@gmail.com that you would like to request replacement for a defective item. You will then receive an email acknowledgement from our customer service. Once this process has been completed, we will schedule a pickup for the item. Once your return has been received, we’ll send an email to notify you that we’ve got your return - please note that returns can take up to 5 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested for replacement, please allow 7-10 days for this to be processed and your replacement to be sent out to you. Yes, you can. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge! For UK customers this will be Next Working Day delivery, for R.O.I and European this will be a tracked 4-5 working day delivery and for International customers will be Tracked 6-9 working days. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.

All our beauty products are non-returnable if they have been removed from their original packaging due to hygiene regulations.

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at youressentialshopph@gmail.com.

Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your fave items are available again!

Yes. All warranty information of each item is noted on the product page. If for instance there was no mention of warranty information on product page, it means that the specific product do not offer a warranty.

Our products comes with instruction manual to guide you on how to properly use each item.

Most of our products are shipped from an overseas manufacturer.

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.